Responsibilities:
- Customer Service
- Design call flows for phone systems
- Submit and update all porting cases
- Main POC between technicians and client during on-boarding process and install
- Project follow-up tasks
- Recording and editing of all audio files
- Finding professional voice artist talents
- Phone system training and support
- Answer phones, transfer calls, generate help desk tickets
- Send, create, and edit mass email campaigns for any technical information
Required Skills:
- Strong writing and speaking skills
- Ability to work in a fast-paced environment
- Flexibility and multi-tasking
- Team player
- Excellent Customer Service skills
- Confidence
- Problem solving skills
- Ability to foresee wants and needs of clients
- Attention to detail
- Take initiative
- Fast Learner
Preferred Skills:
- 2-4 year degree
- Proficient in computer skills, typing, MS office and Visio
- Experience with VOIP phone systems and other Information Technology
